Delivery Journey Series Part 4:
We rated 20 brands on the quality of their returns policy and performance.
In the final edition of our four part whitepaper series we take a look at the returns phase. We assessed e-commerce fashion brands on how user-friendly and convenient they set-up the product return steps and scored each brand out of 100.
- We rate brands from France, the Netherlands, Germany and Scandinavia to see which market is the most mature in terms of their Returns.
- We identify best practices and areas for improvement across all brands surveyed.
- We compare how individual brands fair against online platforms when it comes to Returns.