Delivery Journey Series Part 3:
Track & Trace
We rated 25 brands on the quality of their Track & Trace delivery notifications.
In the third edition of our four part whitepaper series we follow the customer journey into the post-purchase phase. We assessed 25 e-commerce fashion brands on how well they communicate with their customers on the whereabouts of their order and scored each brand out of 100.
- We rate brands from France, the Netherlands, Germany and Scandinavia to see which market is the most mature in terms of their Track & Trace notifications.
- We identify best practices and areas for improvement across all brands surveyed.
- We compare how individual brands fair against online platforms when it comes to Track & Trace notifications.