Delivery Journey Series Part 4: Returns

May 23, 2019

How fashion brands measure up on returns?

We rated 20 brands on the quality of their returns policy and performance.

In the final edition of our four part whitepaper series we take a look at the returns phase. We assessed e-commerce fashion brands on how user-friendly and convenient they set-up the product return steps and scored each brand out of 100.

Topics include:
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We rate brands from France, the Netherlands, Germany and Scandinavia to see which market is the most mature in terms of their Returns.
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We identify best practices and areas for improvement across all brands surveyed.
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We compare how individual brands fair against online platforms when it comes to Returns.
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