Close-up of a parcel tracking e-mail

Track & Trace

Communicate with impact

The customer is your client. Not your carrier’s. Using Paazl’s Branded Track & Trace solution, you send customers dispatch information fully in-brand. For a complete brand experience, from order to delivery.

Examples of branded parcel tracking e-mails

Customize Track & Trace designs

Use our editor to customise Track & Trace emails with your colour scheme, logos and text. Including HTML editing for maximum control.

  • Communicate in your brand, not the carrier’s
  • Easily customised in our editor
  • HTML / CSS supported
Highway by night

Communicate with customers in their language

Optimise communication with your cross-border clients: all delivery status updates available in a range of languages.

  • Communicate in the customer’s language
  • Automatically matches store-front language
  • Includes all commonly spoken Western languages
Flags of languages supported for tracking notifications
Online customer on laptop with racket

Pro-actively update the customer

Reduce queries to your support department by proactively informing your customers about the status of their order. A sample communications process flow:

Flow of Track & Trace updates
Freshcotton quote on customer experience

Want to learn more?

Discover how Paazl can help your business grow.

Get in touch:

Request a demo

or drop us a line
+ 31 (0)20 773 63 03

Whitepaper - How do fashion brands deliver?