Higher customer satisfaction and lower costs thanks to Nominated Day in your checkout

A customer orders a product in your webshop on Wednesday evening. But instead of choosing ‘delivered as soon as possible’, they deliberately have their package delivered on Saturday. Why? So that they know for sure that they will be home then. Convenient for the customer, and in many cases much more efficient for you. That is what Nominated Day is all about.

The e-commerce market continues to grow and grow, and smart delivery options are increasingly making the difference. Nominated Day is such a solution. The great thing is: it not only improves your business processes, but also the experience of your customers. So it is a win-win situation.

What is Nominated Day?

Nominated Day is a useful function in your checkout that allows customers to choose their own delivery date. Simple, but effective: your customers can immediately see which days they can choose from, and select the delivery time that suits them best. No more hassle with not-at-home notes or calls from stressed customers who have lost their package.

Smarter planning, cost savings

Every missed delivery costs money, that’s no news. If customers are not at home, they have to pick up their package at a collection point. Often they don’t pick it up and the order is returned.

With Nominated Day you ensure that customers are at home when their package is delivered. That means:

-fewer missed deliveries
-fewer returns
-lower customer service costs
-fewer WISMO calls (Where Is My Order?)
-more satisfied customers

Sustainability: good for your image and your profit

Delivery services such as PostNL and DHL drive fewer kilometers if they can deliver multiple orders in the same area. Nominated Day helps with that, by combining deliveries in the same region. This results in:
-lower CO₂ emissions
-less traffic congestion
-a better image for your brand
-customers who can consciously choose sustainable delivery

Derrick Neleman, CEO of wine company Neleman, says: “Sustainability doesn’t stop at our production – delivery is just as important. Thanks to Nominated Day, we can combine deliveries via smarter routes, reducing unnecessary emissions and still supplying our customers with wine efficiently.”

At a time when consumers are increasingly shopping consciously, Nominated Day sends a strong signal: you show that you are not only concerned with fast delivery, but also with responsible entrepreneurship. This strengthens your image and attracts a loyal target group.

Your customers have more control

Consumers want control: over what they buy, but also over how and when they receive it. Nominated Day plays into this perfectly. Your customers:
-plan ahead and know when their order will arrive
-are more often at home during delivery
-experience less stress due to missed deliveries
-are more satisfied with the ordering process

By giving customers control, their entire experience is a lot more pleasant. Research shows that customers who can choose their own delivery time give much higher satisfaction scores. And happy customers? They come back.

Work more efficiently in your warehouse

It’s Monday again, and you have to pull out all the stops to handle the weekend peak of orders. Sound familiar? That can be done more conveniently: with Nominated Day, your workload is better distributed, because customers can choose from different delivery options. And as a warehouse manager you know: predictability is worth gold. Thanks to Nominated Day, you know in advance how many orders you have to process each day. This allows you to plan more efficiently, save on personnel costs and avoid stress during peak hours.

How does it work in practice?

In the Wuunder Paazl checkout, consumers are shown the available delivery dates. They simply choose the day that suits them best. As a retailer, you can determine which days you offer, depending on your warehouse capacity and delivery partners.

The implementation is simple and requires minimal adjustments to your current checkout. Wuunder Paazl takes care of the technical integration and coordination with your carriers, so you don’t have to worry about that. The function can be up and running in your webshop within a few weeks.

Nominated Day: the perfect balance

Nominated Day offers the best of both worlds: a better customer experience and operational efficiency.

Or as Neleman nicely summarizes it: “A great initiative that proves that faster delivery is not always better. By choosing Nominated Day, we reduce our CO₂ emissions without compromising on service.”

Nominated Day offers you a concrete advantage that has a direct impact on your results, customer satisfaction and the planet; a strategic choice for future-oriented entrepreneurs.

Wuunder Paazl specializes in checkout solutions for e-commerce retailers. Nominated Day is part of their extensive package of delivery options.