We’re here to help! (Coronavirus COVID-19 update)

By Paazl
March 18, 2020

Shipping option advice during periods of lockdown

In light of the recent news regarding COVID-19 (Coronavirus), we’d like to make you aware of how you can actively assist your consumers by adjusting your shipping options. We have put together a short list of tips that could be helpful during this period:

1. Adjust your delivery options

In certain countries, people are only allowed to leave their homes to perform a select few activities. This usually does not include collecting packages. Did you know that you can (temporarily) switch off the pick-up point option within your Paazl delivery matrix? This way, you can prevent consumers from accidentally selecting this option, and then not being able to collect their packages. To see how to do this, click here. In a number of countries including France, Italy and Spain, carriers have already blocked service points.

2. Encourage contactless home-delivery where possible

Let your consumers know that they can request for the delivery person to sign for the package on their behalf, and leave it outside their door. If you use a carrier that offers Parcel Lockers, this is also a great option.

3. Encourage patience by offering transparency

Despite most people working from home, many people still expect their usual, speedy delivery. By being transparent with your ‘Expected Delivery Dates” and ‘Delivery Timeframes’, you can manage expectations during this particularly busy period.

4. Request pickup from carriers for returns

In some cases, returns will not be possible due to service points being closed. Paazl offers pickup requests for some carriers, which can be used as an alternative to return labels in the package.

Remember that the coronavirus cannot be transmitted through contact with mail and other packages, but try to avoid human contact wherever possible!

The Paazl team is working from home, but we are all on-hand and ready to assist wherever we can. Please don’t hesitate to get in touch with us via support@paazl.com if you need help or advice. Our support phone line is also still available: +31 20 773 6303 (select option 1).

In the meantime friends, stay safe and stay healthy.

Team Paazl.

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